Kimberly Howard Co.

Operations strategist and problem solver crafting roadmaps to purposeful business growth

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Hi, I'm Kim.
Certified Director of Operations here! And Im excited to share resources and tips to help you grow your business and achieve your goals. Let's streamline your operations and transform your big ideas into tangible results!
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Running a business involves wearing many hats. Some tasks just feel like they’re eating up more time than they should though. You know, those repeatable but essential tasks that have to get done—like managing your CRM, responding to emails, or processing invoices. You know they need to be done, but they also take time away from the bigger picture work you’d rather focus on.

Enter the Power of SOPs (Standard Operating Procedures)

This is where Standard Operating Procedures (SOPs) come in. Think of SOPs as the user manual for your business. They outline how to do a specific task, so anyone on your team can pick it up and run with it, with minimal hand-holding. The problem? For many small businesses, SOPs are either nonexistent, floating in your head, or buried in a jumble of notes.

One particular task that was falling through the cracks was posting podcasts to Rosemary’s blog for Real Estate Bestie. I had gotten behind on this task because it required a few steps. There was uploading the audio, writing the show notes, and making sure everything was formatted just right. It was something that could easily be delegated to the VA, but without a documented process, it was tough to pass it off.

The Game-Changer: Tango

Enter Tango.us—the tool that made documenting processes a total game-changer for us. Tango records every click and keystroke, creating a visual guide of exactly how a task is done. Once I had the task documented, I was able to pass it off to the VA with ease. They followed the process step-by-step, executed it perfectly, and my podcast upload tasks were no longer on my to-do list!

Documenting Processes for Seamless Delegation

If you’re running your business solo or wearing too many hats, you might be stuck doing things that could be delegated with a bit of documentation. SOPs are your best friend in these cases. Tools like Tango make it easy to record your processes, refine them, and pass them on to your team with minimal friction. And if you don’t have team yet, don’t let that stop you. Prepare now for your future growth. By creating a library of SOPs, you’re setting your business up for growth—where everyone knows exactly what to do and when to do it.

If you’re ready to streamline your operations, start by documenting your processes with SOPs. It’s the first step toward greater efficiency, better delegation, and more time for what really matters—growing your business.

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